Shipping, returns and refunds

Shipping

Orders placed on Amazon.in are shipped and delivered by Amazon under Amazon's delivery promise. Direct orders over WhatsApp or email are dispatched from our workshop within 2 working days for stock items and within the quoted time for custom pieces, by courier with a tracking number sent to you on dispatch. We ship across India. Delivery usually takes 3 to 7 working days depending on the destination.

Damaged or wrong item

Open the parcel on delivery and photograph any damage. Send us the photo on WhatsApp within 48 hours of delivery and we replace the piece at no cost, or refund in full if a replacement is not possible. For Amazon orders, Amazon's return process applies and we honour it.

Returns

Stock items in unused condition and original packing may be returned within 7 days of delivery; the refund is made to the original payment method within 5 working days of the item reaching us. Return shipping is paid by the buyer unless the item was damaged or wrong. Personalised and custom-made pieces cannot be returned unless faulty.

Cancellation

A direct order can be cancelled for a full refund until it is dispatched. A custom order can be cancelled until production starts.

Questions: WhatsApp us or call +91 95554 77177.